Delivery & Returns
Delivery conditions
The price of the delivary may vary depending on the product and the country.
For the Bao scrunchie
Delivery in Metropolitan France:
5€ by Colissimo at home, 4,40€ through Mondial Relay.
Europe Delivery:
6,80€ at home (Delivengo Easy by La Poste)
Through Mondial Relay :
Belgium / Luxembourg : 4,55€
The Netherlands: 5,55€
Spain: 6,80€
Delivery outside of Europe:
9,90€ at home (Delivengo Easy by La Poste)
For the Pokka jacket
Delivery in Metropolitan France:
8€ by Colissimo at home, 4,90€ through Mondial Relay.
Europe Delivery:
8,80€ at home (Delivengo Easy by La Poste)
Through Mondial Relay :
Belgium / Luxembourg : 5,40€
The Netherlands: 6,65€
Spain: 7,20€
Delivery outside of Europe :
16,90€ at home (Delivengo Easy by La Poste)
Delivery conditions
Upon delivery of the order, we accept returns (unworn clothes) for 14 days.
To do this, write to us at contact@helloworld-collectivecom and you will receive a prepaid Mondial Relay return slip, for an easy and fast return.
We will refund you upon receipt of the item and confirmation that it has not been worn. Return costs (in mainland France only) are covered but the initial delivery costs are not reimbursed.
If you have any doubts about the size, color or fit, to avoid a round trip, please do not hesitate to contact us on @helloworld_collective orat contact@helloworld-collective.com, we will be happy to answer all your questions!
It's very simple and it reduces the carbon footprint :)
Conditions of exchange
You can make your exchanges within 14 days of receiving your order.
Do to this contact us at contact@helloworld-collective.com indicating your order number, the model to be exchanged and the information on the new part. Return costs (in mainland France only) are covered but the initial delivery costs are not reimbursed.
Once your return has been received, you will receive a reduction code for the amount of your order by email, to order again!
Returned and exchanged items must be returned in their original packaging and accompanied by their labels, in perfect condition for resale (unworn, unwashed, undamaged or soiled).
Shipping terms
Shipping cost is calculated automatically at checkout, based on the weight of your order and your destination.
Metropolitan France
Home delivery from €4.95
Mondial Relay pickup point from €4.40
Belgium & Luxembourg
Mondial Relay pickup point from €4.55
Home delivery from €10
Rest of the European Union (Germany, Spain, Italy, Netherlands, Portugal, United Kingdom...)
Home delivery from €10
Rest of the world
Home delivery from €25
United States
Due to current economic restrictions, we're unable to ship to the United States at this time. If you're based in the US and would like to place an order, email us at contact@helloworld-collective.com — we'll look into it on a case-by-case basis.
From the date of delivery, we accept returns (unworn items) within 14 days.
Just email us at contact@helloworld-collective.com and you'll receive a prepaid Mondial Relay return label for an easy, fast return.
We refund you as soon as we receive the item and confirm it hasn't been worn. Return shipping (within Metropolitan France only) is covered, but the original shipping cost isn't refunded.
If you're unsure about size, colour or fit, feel free to reach out first to avoid a back-and-forth — on Instagram @helloworld.lestudio or at contact@helloworld-collective.com, we're happy to answer any questions!
It's simple, and it reduces our carbon footprint :)
You can request an exchange within 14 days of receiving your order.
Nothing simpler! Email us at contact@helloworld-collective.com with your order number, the item you'd like to exchange, and details of the new piece. Return shipping (within Metropolitan France only) is covered, but the original shipping cost isn't refunded.
Once we receive your return, you'll get a discount code for the amount of your order by email, to place a new order!
Returned and exchanged items must be sent back in their original packaging with tags attached, in perfect resale condition (unworn, unwashed, undamaged and unstained).